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Service Level Agreement

Last updated: January 5, 2026

Our Commitments

Monitored availability

Availability is checked externally around the clock and reported honestly — we do not publish an uptime guarantee.

Network-Edge DDoS Filtering

Volumetric attacks are filtered at the network edge by our infrastructure provider, on every plan at no extra cost. This covers network-layer floods; it is not an application-layer WAF.

24/7 Monitoring

Our systems are monitored around the clock to detect and resolve issues quickly.

1. Overview

This Service Level Agreement ("SLA") describes the levels of service you can expect from DeployBase. It applies to all paid hosting services and is part of your agreement with us.

We are committed to running this platform carefully and to being straight with you about what it does and does not guarantee. This document describes how we handle availability, maintenance and support.

2. Availability

We do not offer an uptime guarantee, and we do not operate a service-credit scheme. All hosting runs on a single server in Helsinki, Finland, with no second region and no automatic failover, so a single reboot or hardware fault takes sites offline until it is resolved.

What we do instead: availability is measured by external checks independent of that server, and we will tell you what actually happened during an incident rather than quoting a percentage at you.

"Availability" here means your hosting account is reachable over HTTP/HTTPS, excluding scheduled maintenance and circumstances beyond our control.

3. Exclusions

Availability reporting excludes time lost to:

  • Scheduled maintenance (announced at least 24 hours in advance)
  • Emergency maintenance required for security or stability
  • Issues caused by your code, configuration, or third-party services
  • DNS propagation delays
  • Domain expiration or transfer issues
  • Force majeure events (natural disasters, war, etc.)
  • Issues with third-party networks or internet providers
  • Suspension of your account due to Terms of Service violations
  • Exceeding plan resource limits

4. Maintenance Windows

Scheduled maintenance is typically performed during:

  • Tuesdays and Thursdays, 2:00 AM - 6:00 AM UTC
  • Weekends for major updates (with 72-hour notice)

We will notify you of scheduled maintenance via email and our status page at least 24 hours in advance.

5. Support Response Times

Support is provided by email at support@deploybase.io. We do not publish a target response time. We do not operate a 24/7 on-call rota, and we do not offer per-priority response or resolution guarantees.

6. Data Protection

We implement the following data protection measures:

  • RAID storage for data redundancy
  • Encrypted in transit (TLS)
  • 24/7 security monitoring

7. Contact

For SLA-related inquiries: